Job Description
Elite Roof & Solar is one of the fast-growing roofing and solar contractors delivering a significant number of roofing, gutter, and solar projects across the Carolinas annually. This teammate will be a key member of our sales & operations team helping us execute projects to the highest level of customer expectation and satisfaction. This position will be involved with sales support, customer management, ordering, scheduling, delivery, and execution of nearly every project we perform. The team member must ensure all of the customer touchpoints along the way are executed to our high standards and that any satisfaction issues are effectively resolved or escalated as required.
We are looking for a high character, motivated team member. Elite Roof & Solar is a high growth, purpose driven business that focuses on taking care of our customers and providing a high-touch customer experience. We will train you and give you the tools you need to be successful. Elite Roof & Solar team members are professional, trustworthy, confident, and helpful.
Elite Roof & Solar is an exclusive team representing the best-of-the-best in integrity, friendliness, and willingness to serve our customers. So, if you fit the following qualifications, we would love to meet you and see if you are the right fit to join our team! Elite Roof & Solar is veteran owned and operated and has other first responders on staff. If you have served our community and / or country, we encourage you to apply.
Why Join Elite Roof & Solar?
Our entire team is driven by a singular purpose – to put a smile on our neighbors’ faces by protecting their families and homes with a safe, beautiful, and innovative roof over their heads – it’s what we call “The Elite Way”.
As we strive to deliver on our purpose every day, we do so as a hard-working, fun-loving, fast-growing, innovative company that isn’t afraid to take risks and is always up for trying new ways to deliver better customer-focused services.
We want our employees and teammates to be 100% aligned with our purpose and our vision to be the premier roofing and solar provider in the Carolinas for both residential and commercial customers. That’s why we continuously strive to empower our team to make the right decision for the customer and help build our brand. If you want to join a fast-paced, fun-loving team in an industry that is poised for continued growth, then apply below – we would love to meet you!
Job Responsibilities
- Provide sales & operational support to Elite Roof & Solar customers, Area Managers and installation crews
- Create detailed job records in Elite’s CRM system via phone, email or other source
- Support dedicated B2B customers and other sales channels with direct updates regarding the status of their specific jobs. This can include reporting up through customer portals or providing weekly status reports that include current job state, schedules, scope of work changes, invoices, payments, and collections
- Review estimates for accuracy and scope of work
- Review & prepare material orders and schedule deliveries with our material suppliers
- Review & prepare work orders and schedule installations
- Verify and approve invoices
- Coordinate with crews, Area Managers and customers regarding project dates & details
- Review signed proposals, understand Scope of Work and log information accurately in our CRM and databases
- Interact with customers to answer questions, provide explanations and resolve complaints and concerns
- Review and conduct quality inspections & safety audits
- Ensure all site inspections are completed in a timely manner with detailed notes.
- For each and every job, ensure “during” and “after” photos are available for use for customer communications, invoicing, and for marketing materials
- Monitor material usage and identify opportunities to improve waste and efficiency
- Manage customer relationship from contract signed through job completion with continuous updates to customer
- Visit job sites as needed to ensure customer satisfaction
- Analyze performance data and report to Business Owners as requested
- Attend team meetings and sales trainings to keep up with the latest developments.
- Escalates issues and exceptions to senior leadership when appropriate.
- Keeps informed of company policies and procedures; answers related internal and external questions within authority
- Support Business Owners as needed
- Always represents the Elite Roof & Solar Brand in a positive way according to our defined brand elements. These include acting with professionalism, demonstrating expertise, and always being trustworthy and forthright to the customer.
Skills and Qualifications
- Elite Roof & Solar requires high levels of personal integrity, self-motivation, and excellent communication skills for every team member
- Self-motivated, detail focused and task oriented
- Willingness to help others and serve our community
- Intellectual curiosity to learn new things and try new ways of solving problems
- Prior experience as an analyst or sales and operational support roles a plus
- Ability to be resourceful and proactive when issues arise, efficiently and effectively solving problems
- Multitasking and time-management skills, with the ability to prioritize tasks
- Experience with Microsoft Excel and CRMs
- Construction industry experience
This career opportunity is available to qualified candidates who are interested in establishing a long-term, mutually beneficial relationship. We offer competitive compensation and great benefits with the opportunity to earn even more as you help us take Elite Roof & Solar to the next level
Pay
- Salary commensurate with skills and experience
- Bonus opportunities based upon company and individual performance
Benefits
- Generous 401(k) & 401(k) matching program
- Health insurance
- Dental insurance
- Paid time off
- Referral program
Schedule
- Day shift
License/Certification
- Driver’s License (Required)
Education
- Bachelor’s degree minimum
Languages
- English – required
- Spanish – preferred
Working Environment & Location
- This role is located at The Jay Hurt Hub for Innovation and Entrepreneurship in Davidson, 210 Delburg Street. http://hurthub.davidson.edu/
- At the Hub, this individual will have a dedicated desk, but also will have the freedom to work anywhere within the open office environment and enjoy the benefits of this great shared office environment
- Some Work-from-Home opportunities exist once proficiency demonstrated and only if a minimum of home networking capabilities is met to perform the job to Elite’s standards