Your roof is one of the most important investments you’ll ever make in your home. Whether you’re dealing with storm damage, an old roof that needs replacing, or looking to upgrade to a more energy-efficient system, choosing the right roofing contractor matters. At Elite Roof & Solar, we know that homeowners want peace of mind, quality craftsmanship, and a team they can trust.
Before you decide who to hire, here are the top questions every homeowner should ask—and how Elite Roof & Solar answers them.
1. Are You Licensed and Insured?
A reputable roofing contractor should carry the proper state licenses and insurance. This includes both liability insurance and workers’ compensation. Asking this question ensures you’re not held responsible for accidents or damages that may occur on your property during the job.
Always ask: Is your contractor properly licensed and insured?
Our answer: Elite Roof & Solar is fully licensed and carries both liability insurance and workers’ compensation. That means you’re completely protected during your project.
2. How Much Experience Do You Have?
Experience matters in roofing. Contractors who have worked in your area for years will understand local building codes, climate challenges, and the best materials for your home. Ask how long they’ve been in business and request examples of past projects.
Always ask: How long have you been in business, and what experience do you have in my area?
Our answer: With decades of combined experience across the Carolinas, our team has successfully completed thousands of roofing projects. We understand the unique challenges of North Carolina and South Carolina weather—from hurricanes to heavy snow in the mountains.
3. Can You Provide References or Reviews?
Past customers are one of the best ways to gauge a company’s reliability and workmanship. Ask for references you can call directly, or check online reviews to see how the contractor handles customer service, timelines, and follow-ups.
Always ask: Can I see past work or talk to your customers?
Our answer: We’re proud of our 5-star reviews and repeat referrals. Many homeowners find us through neighbors or family who loved their new roof. You can browse our customer testimonials and before-and-after photos right on our website and social media channels.
4. What Roofing Materials Do You Offer?
Not all roofs are created equal, and not all contractors install the same products. Ask about the types of shingles they recommend. A good contractor will walk you through your options, explain warranties, and suggest what works best for your budget and long-term needs.
Always ask: What materials and brands do you install?
Our answer: Elite Roof & Solar is a GAF Master Elite® Contractor, which means we can offer industry-leading GAF shingles—including premium options like Timberline® UHDZ—backed by extended warranties. We also install GAF metal roofing systems, built for durability, energy efficiency, and long-lasting protection against the Carolina climate. Whether you’re looking for the classic appeal of architectural shingles or the strength and modern style of metal, we’ll walk you through every option so you can choose the perfect fit for your home.
5. Do You Offer Written Estimates?
Verbal promises aren’t enough. A written estimate should break down the costs of labor, materials, permits, and cleanup. This transparency protects you from hidden fees and helps you compare bids from multiple contractors fairly.
Always ask: Will I get a detailed written estimate?
Our answer: Yes. Every Elite Roof & Solar homeowner receives a clear, itemized proposal outlining labor, materials, warranties, and cleanup—no hidden fees or surprise charges.
6. What Is Your Warranty Policy?
A quality roof isn’t just about installation—it’s also about protection. Ask about both the manufacturer’s warranty on materials and the contractor’s warranty on workmanship. A strong warranty shows the contractor stands behind their work.
Always ask: What protection do I have after installation?
Our answer: As a Master Elite® contractor, we can provide GAF’s Golden Pledge® Warranty, the strongest warranty in the industry. Plus, we stand behind our own workmanship to give you complete peace of mind.
7. How Will You Protect My Property?
Roofing is messy work. Ensure the contractor has a plan to protect your landscaping, siding, and gutters during the project. Ask how they handle debris removal, nail cleanup, and safety around your home.
Always ask: What steps do you take to protect my landscaping and property?
Our answer: Our crews use protective barriers, magnet sweeps, and daily cleanup to ensure your property looks as good—or better—than when we arrived.
8. What Is the Project Timeline?
Delays can happen, but a trustworthy contractor will give you a realistic start date, estimated completion time, and keep you updated if schedules change. This helps you plan and avoid surprises.
Always ask: How long will my project take?
Our answer: Most residential roof replacements are completed in just one day. From start to finish, you’ll have a dedicated project manager keeping you informed and answering your questions.
9. Who Will Be Communicating with During the Project?
Always ask: Who will I communicate with during the job?
Our answer: Every project is managed by one of our Market Area Managers and our operations team. Your Market Area Manager is your direct point of contact from inspection to installation.
10. Do You Handle Permits and Inspections?
Roofing projects often require permits and city inspections. A professional contractor will manage this process for you and ensure all work meets code requirements.
Always ask: Do you take care of the permitting process?
Our answer: Absolutely. Elite Roof & Solar handles all permits, inspections, and paperwork so you don’t have to.
Why Homeowners Choose Elite Roof & Solar
At Elite Roof & Solar, we don’t just install roofs—we deliver peace of mind. From our trusted warranties to our local expertise, we’re proud to help homeowners across the Carolinas protect their homes and families.
If you’re considering a new roof, gutters, or solar installation, reach out today for a free inspection and estimate. We’ll answer every one of these questions (and more) so you feel confident about your investment.your investment.